A ticketing system is the most widespread channel of correspondence that hosting companies offer to their clients. It is usually part of the billing account and is the best way to fix a problem that requires a certain amount of time to investigate or that has to be escalated to an administrator. In this way, all comments added by either party will be kept in one and the same location in case somebody else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you will need to sign in and out of no less than two accounts to carry out a specific operation or to touch base with the hosting company’s help desk staff. In case you’d like to manage a handful of domain names and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Additionally, it can take a significant amount of time for the provider to respond to your ticket request.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting packages come bundled with an integrated trouble ticket system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in one and the same location – invoices, files, e-mails, trouble tickets, etc., eliminating the necessity to go through different admin dashboards. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few mouse clicks without ever signing out of your Control Panel. During the process, you may select a category and our system will present you with a variety of informative articles, which will supply you with more information and which may help you solve any given issue before you actually send a ticket. We guarantee a response time of maximum 60 minutes, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything in one location, so we have incorporated a support ticket system into the custom-built Hepsia Control Panel, which is offered with every semi-dedicated server account. This will permit you to manage the correspondence with our customer service team along with your sites, which means that you won’t have to remember one more log-in name for some other admin console. You’ll be able to open a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the files within your account. Also, you can look through older tickets using an intelligent search filter or have a look at relevant knowledge base articles with solutions to common predicaments. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being only one hour, so there will always be somebody to assist you.