Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages come bundled with an integrated trouble ticket system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in one and the same location – invoices, files, e-mails, trouble tickets, etc., eliminating the necessity to go through different admin dashboards. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few mouse clicks without ever signing out of your Control Panel. During the process, you may select a category and our system will present you with a variety of informative articles, which will supply you with more information and which may help you solve any given issue before you actually send a ticket. We guarantee a response time of maximum 60 minutes, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more efficient to manage everything in one location, so we have incorporated a support ticket system into the custom-built Hepsia Control Panel, which is offered with every semi-dedicated server account. This will permit you to manage the correspondence with our customer service team along with your sites, which means that you won’t have to remember one more log-in name for some other admin console. You’ll be able to open a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the files within your account. Also, you can look through older tickets using an intelligent search filter or have a look at relevant knowledge base articles with solutions to common predicaments. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being only one hour, so there will always be somebody to assist you.