A 1–Hour Support Ticket Response Guarantee
We provide a 60–minute response time warranty for every trouble ticket or email that you submit to our customer care staff. We will quickly respond to all the general queries and forward right away the case to our server admins if additional assistance is needed. If you take advantage of our Admin Services package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon beforehand.
A Top–Quality Customer Service
If you require any assistance working with our Hosting Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, don’t hesitate to touch base with our customer support staff anytime via the ticketing system. Additionally, if you need assistance administering your dedicated hosting server, you can order our Admin Services package, which includes weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting procedures, data backup storage space, etcetera.
An Intuitive Help Area
We have provided our Hosting Control Panel with a comprehensive knowledgebase, which offers elaborate explanations of its features and functions. Moreover, we have filmed detailed video tutorials that will further show you how to perform a specific operation or troubleshoot a typically experienced issue. All the educational articles and the tutorial videos are readily accessible from every Hosting Control Panel section via the Help and Videos buttons located in the top right corner.